Headlands Research is improving patients’ lives by advancing innovative medical therapies.
Patient Recruitment Specialist
Location
United States
Posted
19 days ago
Salary
Not specified
No structured requirement data.
Job Description
Job Requirements
- Bachelor’s degree, Associate’s degree or equivalent preferred
- Prior experience delivering excellent customer service is required; call center experience a plus
- Medical terminology knowledge a plus
- Bilingual (Spanish/English) a plus
- Prior inside sales experience a plus
- Experience with Salesforce a plus
- Passion for communicating to people
- Possess exceptional organizational skills and attention to details
- Display excellent verbal and written communication skills
- Able to quickly adapt to changes in responsibilities, workloads and priorities
- Be a fast learner with capacity to retain and differentiate key enrollment criteria across clinical trials
- Demonstrate a focus on process improvement and be capable of articulating ideas for improving efficiency and maximizing results
- Possess well-developed interpersonal skills and an ability to work well independently, as well as with co-workers, peers, supervisor and external customers
- Able to maintain confidentiality with HIPAA guidelines, patient information and other sensitive information
- Demonstrate professionalism, sense of urgency and self-motivation to achieve required metrics
Related Guides
Related Categories
Related Job Pages
More Customer Support Jobs
We are looking for a talented and proactive Product Support Technician to support the rapidly growing customer base of our ambitious, fast-growing and transforming company. You will be the customer’s first point of contact to resolve product issues for customers all around the gl...
Administrator - Customer Care
WescoAt Wesco, we build, connect, power and protect the world. As a leading provider of business-to-business distribution, logistics services and supply chain solutions, we create a world that you can depend on. Our Company’s greatest asset is our people. Wesco is committed to fostering a workplace where every individual is respected, valued, and empowered to succeed. We promote a culture that is grounded in teamwork and respect. With a workforce of over 20,000 people worldwide, we embrace the unique perspectives each person brings. Through comprehensive benefits and active community engagement, we create an environment where every team member has the opportunity to thrive. Founded in 1922 Headquartered in Pittsburgh Publicly traded (NYSE: WCC) FORTUNE 500® company
As a Administrator – Customer Care, you will be responsible for completing administrative daily tasks for assigned locations in accordance with established levels of service, productivity, and quality, while servicing our customer at the most economical cost. Performs daily admin...
This role involves managing and responding to complaints from claimants and third parties. Act as the single point of contact for claimants and other third parties providing feedback or complaints about the service Case manage allocated claimant complaints/feedback and ensure res...
This role involves supporting veterans and their families through virtual benefit consultations. Host scheduled Zoom consultations with clients Clearly explain supplemental life, accident, and health benefit options Guide clients through enrollment and provide ongoing policy supp...

