Wesco

At Wesco, we build, connect, power and protect the world. As a leading provider of business-to-business distribution, logistics services and supply chain solutions, we create a world that you can depend on. Our Company’s greatest asset is our people. Wesco is committed to fostering a workplace where every individual is respected, valued, and empowered to succeed. We promote a culture that is grounded in teamwork and respect. With a workforce of over 20,000 people worldwide, we embrace the unique perspectives each person brings. Through comprehensive benefits and active community engagement, we create an environment where every team member has the opportunity to thrive. Founded in 1922 Headquartered in Pittsburgh Publicly traded (NYSE: WCC) FORTUNE 500® company

Administrator - Customer Care

Customer SupportCustomer SupportFull TimeRemoteTeam 10,001

Location

United States

Posted

17 days ago

Salary

Not specified

No structured requirement data.

Job Description

As a Administrator – Customer Care, you will be responsible for completing administrative daily tasks for assigned locations in accordance with established levels of service, productivity, and quality, while servicing our customer at the most economical cost. Performs daily administrative functions in accordance to written process maps. Interacts with and supports Sales and Sales Management including updating and generating reports, reconciling daily transactions, and assisting in providing customer service. Engages in data analytics and transaction analysis to ensure accuracy and identify discrepancies. Performs timely and accurate completion of branch audit and compliance steps per established guidelines. Maintains high level of organization of tasks between assigned branches. Documents and submits individual task KPI data used for process improvement. Assists Customer Care Manager in development and training of employees. Performs basic accounting duties, including reconciling credit card statements and preparing invoices for approval.

Job Requirements

  • High School Degree or Equivalent required; Associate’s degree preferred
  • Administrative experience in a fast-paced environment
  • Ability to multi-task and prioritize effectively
  • Strong analytical abilities, including problem-solving and data interpretation
  • Strong verbal and written communication skills
  • Strong computer skills, including in Microsoft Office (Excel)
  • Ability to work in a team environment and build cross-functional relationships
  • Attention to detail

Benefits

  • Compensation may include participation in a bonus or sales incentive plan, subject to the terms and conditions of the applicable plan documents.
  • For certain sales roles, Wesco offers a commission structure that provides additional compensation based on sales results, as defined by the applicable commission plan.
  • Wesco offers a benefits program for eligible employees, which may include paid time off, medical, dental, and vision coverage, and retirement savings plans.

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