Help Desk Technician
Location
United States
Posted
16 days ago
Salary
Not specified
No structured requirement data.
Job Description
Job Requirements
- Technical School or College Degree
- 1 to 2 years technical help desk or equivalent experience
- Experience using Remote tools
- Background security check required
- Prior experience on Software and Hardware for Mobile Devices, Desktops, Workstations, Notebooks, and Printers
- Experience with Microsoft Office (Outlook, Word, and Excel; O365 a plus)
- High Speed Internet Connection
- Background security check and drug screening are required
- General technical skills: Windows 10 and 11, MS Office Suite, Exchange, Active Directory, Networking, Wired and Wireless, Desktop and Laptop basic HW knowledge, Google Suite
- Specific technical skills: Basic knowledge of Multifactor Authentication (MFA), Single sign-on (SSO), mobile app usage
- Excellent customer service skills including telephone etiquette, listening skills, empathy, sense of urgency, and enthusiasm
- Excellent verbal and written communication skills to communicate effectively with end-users, peers, management, and client personnel
- Ticket documentation experience
- Accuracy in spelling, grammar, pronunciation & enunciation is a necessity
- High level of reading and comprehension
- Clear and concise ticket documentation is critical
- Demonstrated organization and work prioritization skills
- Ability to utilize available resources
- Must be both team-oriented and self-motivated
- Flexibility
- Must work independently with minimum supervision
- Effectively using Remote Desktop Management (RDM) tools
- Ability to work in a fast-paced environment with frequent changes
- Bi-lingual skills for English/Spanish and English/French are a plus
- Must be able to determine incident criticality or escalate action to secure the appropriate resolution provider
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