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Customer Service Agent – Technical SaaS Support
Location
United States
Posted
41 days ago
Salary
Not specified
Job Description
Job Requirements
- 2+ years of customer service experience supporting a SaaS or software product
- Strong written English—clear, professional, and natural (you'll be assessed on this)
- Experience with ticketing systems (Intercom, Zendesk, Freshdesk, or similar)
- Ability to understand and explain technical concepts to non-technical users
- Comfortable working independently in a remote environment
- Reliable internet connection and a quiet workspace
- Experience supporting CRM, marketing automation, or analytics tools (preferred)
- Familiarity with APIs, integrations, or basic troubleshooting (you don't need to code, but you should understand how software connects) (preferred)
- Background in the creator economy, digital marketing, or agency operations (preferred)
- Experience documenting bugs or product issues for engineering teams (preferred).
Benefits
- Fully remote global team.
- Highly competitive salary.
- Direct impact: your feedback directly shapes our product roadmap.
- Fast-paced environment with zero "call center" bureaucracy.
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