• Define and evolve the CX assurance product strategy aligned with customer needs, and Cyara’s agentic platform vision. • Develop and maintain a clear, outcome-driven product roadmap that balances innovation, regulatory obligations, and customer adoption. • Continuously assess market dynamics, including regulatory change, the competitive landscape, and the evolution of agentic and automated customer interaction models across emerging communication channels. • Engage directly with customers, prospects, and partners to understand CX challenges and how agentic workflows are designed, tested, and governed in production environments. • Act as the voice of the customer, translating real-world CX and compliance problems into actionable product requirements. • Partner with sales, pre-sales, and professional services teams in strategic customer engagements, workshops, and executive briefings. • Own the end-to-end product lifecycle from problem definition through requirements, prioritization, delivery, launch, and ongoing optimization. • Collaborate closely with R&D, architecture, and data science teams to deliver high-quality, scalable solutions with predictable time-to-market. • Drive backlog prioritization using a risk- and value-based approach, incorporating regulatory impact, customer demand, and technical enablement. • Ensure products are designed for enterprise scale, performance, explainability, and auditability. • Enable sales, marketing, and customer success teams with clear product positioning, value propositions, and competitive differentiation. • Support go-to-market launches, pricing strategy, and packaging decisions. • Collaborate with training and documentation teams to ensure customers can successfully adopt and operationalize new capabilities.