Description About the Role As NinjaOne continues to scale, alignment between Account Executives and Sales Engineers is critical to driving efficient, predictable revenue. We're looking for a Sales Operations Manager to own and optimize the end-to-end operating model for AE and SE teams, ensuring our sales motion is consistent, scalable, and data-driven across segments and regions. This role sits at the intersection of process, systems, and analytics, partnering closely with Sales Leadership, SE Leadership, Sales Systems, Analytics, Deal Desk, and Channel Operations to improve execution and eliminate friction throughout the sales cycle. Location - Hybrid in Austin, TX (In the office 3 days per week Mon day , Tues day , and Thurs day ) What You'll be Doing AE & SE Operating Model Own and evolve the operational framework supporting AEs and SEs across SMB, MM, and Enterprise Define and document core sales processes (lead → opportunity → close), including AE/SE engagement models Ensure alignment between sales stages, technical validation, and deal execution Process Optimization & Scale Standardize workflows across global regions and business segments to ensure consistency Reduce manual work and friction by partnering with Sales Systems on automation and tooling improvements Support clean handoffs between SDRs, AEs, SEs, Deal Desk, and Channel partners Forecasting Accuracy & Deal Execution Support Support pipeline hygiene, forecasting inputs, data quality, and deal inspection rhythms Analyze forecast accuracy, slippage, and deal risk trends to improve predictability Identify risks in pipeline progression and deal velocity Capacity, Coverage & Productivity Partner with Sales & SE leadership on territory design, capacity modeling, and coverage r at ios Support headcount planning, ramp assumptions, and productivity metrics for AEs and SEs Identify inefficiencies and recommend changes to improve seller effectiveness Data-Driven Performance & Efficiency Use pipeline , conversion, cycle time, and productivity metrics to identify inefficiencies Analyze AE and SE workload, utilization , and engagement models Recommend changes to process, coverage, or tooling based on data insights Cross-Functional Alignment Act as the operational business partner to Sales and SE leadership Collaborate with Analytics on metric definitions and reporting standards Drive the execution to operationalize GTM initiatives, changes, and new motions Other duties as needed About You 3+ years in Sales Operations, RevOps , or GTM Operations roles Experience working with SaaS tools/platforms used in sales technology ecosystems (e.g., Salesloft , Clari, Tableau/Looker, Excel/Google Sheets, etc.) and deep comfortability with Salesforce CRM handoff workflows Strong understanding of SaaS sales motions and pipeline mechanics with experience supporting quota-carrying sales teams and/or sales engineering (technical pre-sales) Analytical, structured, and confident navigating ambiguity Strong communicator who can influence without authority Problem-solver mindset and drive for operational excellence: you anticipate what's broken before it breaks and put preventive systems in place Bonus: experience in a global organization with process standardization across region and segments About Us NinjaOne unifies IT to simplify work for more than 35,000 customers in 140+ countries . The NinjaOne Unified IT Operations Platform delivers endpoint management, autonomous patching, backup, and remote access in a single console to improve efficiency, increase resilience, and reduce spend. By automating IT and managing all endpoints, organizations give employees a great technology experience at work . NinjaOne is obsessed with customer success and has retained a 98% customer satisfaction score for more than 5 years . What You'll Love We are a collaborative, kind, and curious community. We honor your flexibility needs with full-time work that is hybrid remote. We have you covered with our comprehensive benefits package, which includes medical, dental, and vision insurance. We help you prepare for your financial future with our 401(k) plan. We prioritize your work-life balance with our unlimited PTO. We reward your work with opportunity for growth and advancement. Additional Information This position is NOT eligible for Visa sponsorship. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, marital status, veteran status, or any other status protected by applicable law. We are committed to providing an inclusive and diverse work environment. #LI- TR1 #L I -Hybrid #BI-Hybrid