Our Home

Snacks from Our Home to Yours. Food Should Taste Good™, popchips®, Real Food From the Ground Up® and YOU NEED THIS™

Sales Operations Coordinator

Sales Operations ManagerSales Operations ManagerFull TimeRemoteTeam 51-200Since 2018H1B No SponsorCompany SiteLinkedIn

Location

United States

Posted

15 days ago

Salary

Not specified

Bachelor Degree1 yr expEnglish

Job Description

• Order Processing: Ensure that customer orders are sent out on time and in full, while also keeping our inventory in check and minimizing any potential risks. • Serve as the internal advocate for our customers, harmonizing their expectations with what Our Home can deliver. • Collaborate closely with the Customer Operations Team to implement efficient ordering practices and uphold our policies. • Analyze customer ordering patterns to uncover insights and areas for enhancement. • Create and maintain customer-specific OTIF (On Time In Full) reporting on a regular schedule. • Investigate OTIF-related fines, provide guidance to Sales Finance, and analyze trends to establish best practices that can help reduce deductions. • Establish and monitor reporting for customer Weeks of Supply - based on inventory levels, provide recommendations for orders and insights into future shipping expectations. • Process Improvement: Assess and refine procedures, implement strategies to boost efficiency and profitability, and collaborate with teams to enhance our processes. • Facilitate continuous improvement by evaluating customer shipments against demand forecasts, while supporting new and discontinued items, promotional strategies, and addressing out-of-stock situations. • Customer Master Data: Help collect and manage customer data, policies, and relevant documents pertaining to product orders and transportation. • Be prepared to assist with additional tasks within sales operations as required.

Job Requirements

  • Bachelor’s degree in Business/related discipline
  • 1-3 years previous experience in a sales support, administrative, or operational role.
  • Excellent verbal and written communication for collaborating with sales teams and cross-functional partners
  • Ability to manage data, generate reports, and track sales performance metrics
  • Exceptional organizational and multitasking skills; ability to work independently while also being a collaborative team player
  • Advanced Excel / Power BI skills highly preferred
  • NetSuite experience highly preferred
  • Prior experience working with Grocery retailers, distributors and consumption data (Circana/Nielsen/SPINS) preferred
  • Proficient computer knowledge: Microsoft Office, Word, PowerPoint, Outlook, etc.

Benefits

  • Health Care Plan (Medical, Dental & Vision)
  • 401k Plan with Company Match
  • Paid Time Off (Vacation, Sick & Public Holidays)
  • Life Insurance (Basic, Voluntary & AD&D)
  • Parental Leave
  • Short Term & Long Term Disability

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