This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more.

Role Description

We are seeking a Sales Operations Manager to join our Commercial team! This is a corporate-level, individual-contributor role focused on driving commercial effectiveness, revenue consistency, and forecasting integrity across three market units. This role acts as the connective tissue between sales, marketing, product, and leadership—translating strategy into practical enablement for the field. The ideal candidate thrives in a fast-paced, cross-functional environment; can operate within an ambiguous environment; and has a proven track record of making complex commercial organizations run more effectively.

How you’ll help

Sales operations

• Operationalize the sales organization design, including role clarity, account ownership, and account governance across all E Source market units
• Operationalize sales capacity planning and coverage models to ensure the sales organization is sized and structured to meet revenue targets
• Partner with finance on quota setting, territory design, and compensation structures; manage deployments and changes as the business evolves
• Define and maintain clear sales process stage definitions, entry and exit criteria, and handoffs across sales, delivery, and account teams
• Identify friction points, leakage, and inconsistency in the revenue process and drive corrective action through enablement, process alignment, and stakeholder partnership
• Drive forecasting accuracy through consistent definitions, qualification standards, and seller accountability

Sales enablement

• Support the launch of an integrated account management model as a corporate function across all E Source market units
• Design and deliver commercial onboarding, training programs, and continuous enablement initiatives that build seller capability and consistency
• Enable teams across business units with consistent playbooks, messaging frameworks, and best practices
• Partner closely with marketing on positioning, go-to-market strategy, and the development of effective sales collateral
• Build and manage a centralized repository of commercial enablement resources, including playbooks, pitch decks, battlecards, and case studies
• Ensure commercial incentives and enablement reinforce desired behaviors and outcomes across the sales organization
• Work on ad hoc projects and strategic initiatives as applicable

Qualifications

• 5+ years of experience in commercial enablement, sales enablement, revenue operations, sales operations, or commercial strategy, ideally within a professional-services or B2B research and consulting organization
• Strong facilitation and communication skills with the ability to engage effectively across executive, seller, and cross-functional audiences
• Proven ability to work cross-functionally with sales, marketing, finance, and delivery teams to drive alignment and execution
• Systems thinker with strong execution instincts—you see how the pieces fit together and know how to make them work
• Experience with CRM platforms (Salesforce or similar), enablement tools, forecasting processes, and commercial performance metrics
• Comfortable operating with ambiguity while consistently driving clarity, structure, and accountability
• Strong attention to detail and the ability to manage multiple competing priorities in a fast-paced environment
• Bachelor’s degree in Business, Marketing, Finance, or a related field preferred

What you can expect

• Excellent insurance options, including medical, dental, and vision plans; company-paid life insurance; company-paid long- and short-term disability insurance; paid parental leave; and medical and dependent-care flexible spending plans.
• A flexible time off (FTO) program that provides paid time off, with manager approval, while fulfilling your work obligations and ensuring proper coverage of your responsibilities.
• A 401(k)/RRSP plan with a 3% employer match.