This position allows for remote or on-site work from one of our offices in Riga, Budva, or Barcelona. We are looking for a Head of Product Operations to build and scale the operational backbone of our B2B sportsbook platform. As a real-time, multi-client, multi-market platform operating in regulated environments, complexity increases rapidly. This role ensures that growth strengthens - rather than erodes - product scalability and integrity. Your Mission: Build a scalable Product Operations organization that protects product integrity across clients and regions Reduce operational entropy and customization sprawl Enable structured client-driven improvements Improve adoption and retention Free Product Managers to focus on strategy What You Will Own: Design & Build the Product Operations Function: Define the scope and operating model of Product Operations Establish clear RACI across Product, Trading, Support, CS, and Integrations Build and lead a high-performing team (Configuration, Rollout, Retention Ops) Introduce governance frameworks without creating bureaucracy Implement scalable processes and internal tooling Define KPIs tied to retention, adoption, and operational efficiency Integrate existing functions (e.g., Localization) into the broader operational flow Define the scope and operating model of Product Operations Establish clear RACI across Product, Trading, Support, CS, and Integrations Build and lead a high-performing team (Configuration, Rollout, Retention Ops) Introduce governance frameworks without creating bureaucracy Implement scalable processes and internal tooling Define KPIs tied to retention, adoption, and operational efficiency Integrate existing functions (e.g., Localization) into the broader operational flow Configuration & Governance at Scale: Own configuration standards across clients, brands, and regions Establish governance around back-office access and permission models Prevent uncontrolled customization and config sprawl Ensure regulatory-aligned configuration practices Introduce auditability and traceability of configuration changes Standardize templates for new client and brand setups Own configuration standards across clients, brands, and regions Establish governance around back-office access and permission models Prevent uncontrolled customization and config sprawl Ensure regulatory-aligned configuration practices Introduce auditability and traceability of configuration changes Standardize templates for new client and brand setups Structured Rollout & Feature Enablement: Design and implement rollout frameworks for new features Ensure client impact assessments before releases Coordinate paid feature activation with Finance and Commercial Build predictable adoption tracking models Improve time-to-value for new clients and feature launches Design and implement rollout frameworks for new features Ensure client impact assessments before releases Coordinate paid feature activation with Finance and Commercial Build predictable adoption tracking models Improve time-to-value for new clients and feature launches Systemic Product Issue Management: Act as escalation point for non-obvious, cross-functional product issues Build systemic issue tracking and recurring problem analysis Participate in post-mortems from a product operations perspective Transform recurring incidents into structured product improvements Ensure that operational pain turns into scalable fixes, not patches Act as escalation point for non-obvious, cross-functional product issues Build systemic issue tracking and recurring problem analysis Participate in post-mortems from a product operations perspective Transform recurring incidents into structured product improvements Ensure that operational pain turns into scalable fixes, not patches Client Retention Enablement: Structure client-driven portfolio intake Align operational insights with product prioritization Monitor adoption and client health indicators Reduce operational friction impacting retention Strengthen enterprise predictability and client trust Structure client-driven portfolio intake Align operational insights with product prioritization Monitor adoption and client health indicators Reduce operational friction impacting retention Strengthen enterprise predictability and client trust