The IT VMO – Business Analyst is a critical resource within the IT Vendor Management Office, leveraging specialized expertise (initially focused on Telecommunications and Circuits) to drive continuous improvement, optimize vendor performance, and achieve measurable cost efficiencies across the IT vendor landscape. This role works transversally across the organization, acting as a specialized support layer for VMO-led projects and engagements where complex vendor management, financial analysis, or deep technical domain knowledge (e.g., telecom) is required. Act as an internal VMO subject matter expert for complex vendor engagements, primarily focusing on Telephony and Circuit vendors. Serve as the internal point of contact and VMO escalation manager for performance and contractual issues specific to Telephony and Circuit vendors. Collaborate with internal stakeholders (e.g., IT Towers, Legal/Real Estate) to identify and resolve vendor-related process bottlenecks impacting service delivery. Contribute to the IT VMO's oversight of key vendor relationships by monitoring and reporting on vendor performance. Lead targeted cost optimization initiatives within the VMO framework. Develop and maintain a robust, centralized asset inventory (initially focused on telephony and circuit assets). Support the integration of detailed financial data from key vendor relationships into overall IT cost management and forecasting frameworks. Identify, analyze, and document opportunities for process improvements across the entire vendor lifecycle. Work collaboratively with internal IT teams and Procurement to implement streamlined VMO processes and best practices. Function as a flexible, specialized resource for the IT Business Solution team and VMO Manager. Act as a liaison between IT VMO, IT Infrastructure, Finance, Procurement, and other IT Towers. Participate in Quarterly Business Reviews (QBRs) and Management Operating Reviews (MORs) for key vendors.