Our consultancy is looking for highly motivated and talented Production Support Business Analysts. We are looking for peak performers who have a passion for business, a joy in solving problems and a work ethic that doesn't rest until the job is done. The Production Support BA will support our client’s policy administration and underwriting systems. This role requires someone who can work moderately independently while collaborating closely with the technical team and stakeholders. This role is multi-faceted and requires a BA who has strong organization and time/task management skills. Experience in eliciting and documenting complex requirements for system enhancements/new features Experience with application issue triage and root-cause analysis Ability to work with development/technical teams to resolve defects Skilled in managing support tickets and queues, including small enhancements/change requests Strong user support and communication abilities Ability to translate technical fixes into business‑friendly messaging Strong communication, active listening, and follow‑through Personable demeanor and a positive attitude Ability to work independently with minimal supervision Strong accuracy and quality-focused mindset Balanced in both functional and technical BA competencies Strong prioritization, task/time management, and follow through Experience with stakeholder meeting facilitation to define requirements Experience writing user stories and acceptance criteria (Gherkin method) is preferred (not required) Commercial or personal insurance experience is preferred (not required) Familiarity with SQL, integrations/APIs, Six Sigma, JIRA, and Visio is preferred (not required)