Director, E-Commerce & Digital Experience

MarketingMarketingFull TimeRemote

Location

United States

Posted

19 days ago

Salary

Not specified

No structured requirement data.

Job Description

401(k) Dental insurance Employee discounts Health insurance Paid time off Vision insurance Develop and maintain AI-assisted shopper personas and intent clusters using first-party data (order history, browsing behavior, campaign engagement, loyalty signals) to inform merchandising, promotions, and content strategy. Partner with Analytics, Marketing, and Product teams to continuously train AI models on evolving product trends, seasonality, and customer preferences to improve personalization, targeting, and conversion. Explore and implement emerging AI-powered discovery channels (conversational commerce, LLM search, recommendation engines, on-site chat, and off-site AI shopping experiences) to future-proof the e-commerce funnel. Proven success in driving E-Commerce growth with clear ROI accountability Experience working within a franchise or multi-unit retail system strongly preferred Analytical mindset paired with creative problem-solving Strong communication and leadership skills Consistent capacity for visual acuity to monitor, examine, identify, and ensure quality and brand standards are met (8+ hours per day). Consistently communicate in English utilizing both written and oral methods including the use of speech and hearing to communicate effectively with team members, customers, and the ability to engage in verbal discussions and listen attentively (8+ hours per day). Ability to perform repetitive tasks (8+ hours per day). Operation of, but not limited to, computer tools and equipment (8+ hours per day). This is a remote position.

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