DataKindⓇ is a global nonprofit that harnesses the power of data science and AI in the service of humanity.
Account Manager
Location
United States
Posted
15 days ago
Salary
Not specified
No structured requirement data.
Job Description
Job Requirements
- Deep alignment with DataKind's mission and commitment to educational equity and data-driven social impact.
- 4+ years of experience in account management, partnership management, customer success, or higher education administration.
- Proven track record of managing complex, multi-stakeholder relationships in higher education or a similarly mission-driven environment.
- Strong understanding of how higher education institutions operate — including key decision-makers, institutional priorities, and common challenges around student success and data use.
- Excellent communication and facilitation skills, with the ability to build trust at all levels of an organization.
- Comfortable working cross-functionally, translating between institutional partners and internal technical teams without needing to own the technical work.
- Strong organizational skills with experience managing multiple concurrent partnerships or accounts.
- Willingness and ability to travel regularly to institutional partners (up to 25–40% during peak periods).
- Experience in customer success or account management within edtech, or SaaS-based, mission-driven organizations (preferred).
- Familiarity with higher education data systems (SIS, LMS, CRM) at a conceptual level (preferred).
- Knowledge of contemporary challenges in higher education, including enrollment management, student success, and completion initiatives (preferred).
- Background in institutional research, academic affairs, or educational technology sales (preferred).
- Familiarity with data governance, FERPA, and institutional compliance at a high level (preferred).
Benefits
- Flexibility and time off, including shared time off, organization-wide recharge days, bi-weekly meeting-free days, and flexible PTO (with a minimum of 20 vacation days encouraged annually).
- Comprehensive wellness support with 100% employer-paid medical, vision, and dental benefits for employees (72% for dependents), a wellness reimbursement program, and 12 weeks paid parental leave.
- A culture of growth with professional development funding, mentorship, and a 401(k) plan with 5% employer matching.
- Opportunities for meaningful connection through in-person events despite being distributed across time zones.
- Commitment to a diverse, equitable, and inclusive work environment.
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