Toast, Inc.

Launched in 2013, Toast is a technology-focused company that aims to empower restaurant owners through a range of business solutions built from its understandin

Marketing Services Manager

MarketingMarketingFull TimeRemoteCompany Site

Location

Massachusetts

Posted

33 days ago

Salary

Not specified

8 yrs expEnglish

Job Description

• Lead and develop a high‑performing team of 10-12 Specialists: hire/onboard, set goals, run weekly 1:1s, conduct QA reviews of campaign calendars and copy, and create career development paths; establish coaching rhythms and calibration across the team • Handle escalations and quality: serve as the first line for customer escalations; implement QA checklists and review cycles to ensure compliance with Toast Marketing Guidelines and legal/brand standards • Develop and implement innovative ways to work smarter and scale the team • Uncover and create opportunities to drive customer growth (revenue, expansion, efficiencies) through regular books of business reviews

Job Requirements

  • 8+ years in customer success or marketing
  • 2+ years experience successfully leading & managing teams
  • Process‑oriented leader with a track record of building playbooks, SLAs, and QA mechanisms that scale; comfortable with capacity planning and workload management
  • Excellent communication, interpersonal and writing skills
  • Love for developing people in a high growth environment
  • Enthusiastic about technology with demonstrated technical aptitude
  • Strong project management skills and an ability to multitask
  • Creative, analytical and execution-oriented
  • Ability to effectively operate both strategically and tactically
  • Hospitality background is a nice to have

Benefits

  • Competitive compensation and benefits programs
  • Health insurance
  • Paid time off
  • Flexible working hours

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