Patriot Growth Insurance Services is seeking an Agency Management Systems Training Process Specialist to strengthen system proficiency, workflow consistency, and data integrity across the organization. This role delivers and validates AMS training, ensuring employees not only understand system functionality but can apply it accurately within real-world insurance workflows. The ideal candidate is analytical, process-oriented, and skilled at identifying gaps in system usage, documentation standards, and compliance execution. Their work directly supports operational excellence, E&O risk mitigation, and overall agency performance. Deliver in-person, virtual, and individualized training for new hires, acquired agency staff, and existing employees. Lead training initiatives during AMS conversions, system implementations, workflow rollouts, and major updates. Teach full role-based workflows with emphasis on efficiency, documentation quality, compliance standards, and E&O best practices. Validate end-user proficiency following training and system changes; assess whether training objectives have been effectively retained and applied. Conduct structured needs assessments to identify skill gaps, workflow inconsistencies, and documentation deficiencies. Analyze system data to confirm adherence to data standards and identify opportunities to improve accuracy and operational performance. Develop and maintain training materials, including guides, job aids, videos, and structured learning paths. Partner with operations and leadership to align systems, SOPs, and execution, escalating systemic improvement opportunities as appropriate.