• Develop and implement IT strategies aligned with organizational goals. • Establish and enforce IT policies, standards, and procedures to ensure security, compliance, and operational efficiency. • Lead IT change management, including system upgrades, migrations, and technology adoption. • Develop and maintain disaster recovery and business continuity plans to minimize downtime and data loss. • Manage and mentor IT teams, fostering collaboration, performance, and professional development. • Oversee IT projects from initiation to completion, ensuring timely delivery within budget and quality standards. • Implement IT service management frameworks (e.g., ITIL) to enhance service efficiency and effectiveness. • Manage IT budgets, optimize costs, and allocate resources strategically. • Oversee IT asset procurement, ensuring cost-effective and business-aligned technology investments. • Maintain vendor relationships, negotiate contracts, and ensure service level agreements are met. • Oversee IT infrastructure, including networks, servers, and end-user devices, ensuring reliability and security. • Drive cloud adoption and integration to enhance scalability, flexibility, and cost efficiency. • Collaborate with business units to align technological solutions with operational needs and strategic objectives. • Implement collaboration tools and technologies to enhance communication and teamwork. • Oversee end-user support services, including help desk operations and training programs. • Perform other duties as assigned.