• Support the documentation of current-, transitional, and future‑state Technology strategies, maintaining up‑to‑date project plans, roles-and-responsibilities matrices, and governance materials, and escalating gaps or issues that require leadership review. • Track and synthesize insights from Technology Strategy activities—including developing high level executive and detailed tactical project plans. • Responsible for preparing clear summaries, status updates, and materials for VA executive client leadership and project teams. • Synthesize technology strategy and deployment decisions, open questions, and areas of misalignment and escalate unresolved concerns to project leads for guidance. • Ensure alignment between technology deployment strategy efforts and related technology/workforce initiatives by tracking dependencies, documenting integration requirements, and flagging risks or inconsistencies to the appropriate workstream leads. • Track progress against key milestones, maintain logs of deliverables and performance indicators, and escalate delays, blockers, or emerging risks to project leadership. • Coordinate and document cross‑workstream interactions to ensure technology strategy activities remain synchronized with broader contact center modernization efforts, flagging issues that could impact the cohesive future‑state structure. • Storyboard and develop PPT decks, excel files, and word documents to guide technology strategy development and to clearly communicate ideas for clients and Deloitte leadership. • Navigate ambiguity, evolving asks, and make progress while managing changes.