Empowering accounting firms with Practice Intelligence™ solutions that make a difference.

Implementation Manager

Implementation SpecialistCustomer SuccessFull TimeRemoteTeam 11-50Since 2020H1B No SponsorCompany Site LinkedIn

Location

United States

Posted

14 days ago

Salary

Not specified

3 yrs expEnglishGo

Job Description

• You will be a key member of our fast-growing and high-performing Go-To-Market (GTM) organization working to deliver an unparalleled experience to our customers and integration partners. • Onboard and educate new firms in using our software modules. • Advise firms on best operational practices when using Aiwyn’s software. • Provide the customer a transparent, supported experience as they go-live with our products. • Manage the Implementation process as the primary lead for interfacing with customers. • Configure systems based on chosen specifications and train firms on software usage. • Test the data flowing through the software. • Design and refine standard operating procedures and contribute to internal projects.

Job Requirements

Has 3 - 5 years of experience in B2B SaaS customer-facing implementation experience
Has a deep-rooted passion for problem-solving and yearns for customer delight
Can take initiative and drive progress, even when all the answers are not yet in front of them
Has strong written and verbal communication skills with the ability to take complex situations and explain them simply.
Has previous experience with customer-facing Project Management, Onboarding, and Implementation
Is highly proficient in English, with excellent written grammar and spelling.
Has expertise and confidence in managing the expectations of stakeholders at various levels (from Administrator to CFO)

Benefits

Adventure travel stipend - you receive a $1,000 travel reimbursement on your work anniversary each year. We encourage our team to recharge and explore the world beyond their home office walls.
Remote, work-from-anywhere culture
Flexible PTO
World Class health benefits - we believe in fostering flourishing teams by providing benefits that go beyond the usual standards - Health, vision, dental, HSA/FSA, and mental health support.
Stock options - every Full Time Employee has ownership in Aiwyn's future and success.
401(k) matching