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Meridian Bird Removal logo
Meridian Bird Removal

Guaranteed Bird Removal

Customer Care Manager – Logistics

Customer SupportCustomer SupportFull TimeRemoteSeniorTeam 51-200H1B No SponsorCompany SiteLinkedIn

Location

Virginia

Posted

19 days ago

Salary

$60K - $70K / year

Seniority

Senior

5 yrs expEnglish

Job Description

• Lead, mentor, and coach Customer Care Representatives (CCRs) and CCR Leads to achieve departmental goals. • Conduct one-on-one coaching sessions and provide structured feedback to improve performance and engagement. • Partner with the Training Department to enhance onboarding, process documentation, and continuing education. • Oversee work order (WO) setup and handoff to ensure accuracy in Salesforce. • Manage technician scheduling, confirm availability, and coordinate preservice calls. • Arrange and monitor travel within budget and profitability guidelines. • Review job completion documentation, surveys, and notes for quality assurance. • Conduct follow-up and CSAT (Customer Satisfaction) calls; escalate issues when necessary. • Verify all job documentation prior to financial transition. • Foster a culture of accountability, positivity, and teamwork that aligns with Meridian’s Core Values.

Job Requirements

  • Must have 5+ years of management or supervisory experience, preferably in a customer service or operations/logistics environment.
  • Proven ability to **lead teams**, manage priorities, and deliver results in a remote setting.
  • Experience with **Salesforce**, scheduling systems, or similar customer care platforms preferred.
  • Exceptional organizational skills and attention to detail.
  • Demonstrated ability to think critically, problem-solve, and adapt in a dynamic environment.

Benefits

  • Salary range: **$60,000–$70,000 annually**, based on experience
  • Health, Dental, Vision, and Accident Insurance**
  • Life, Short-Term, and Long-Term Disability Insurance**
  • 401(k) Plan with Company Match**
  • Paid Vacation Plan**
  • Opportunities for growth and professional development

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Remote Customer Support Jobs in the USCustomer Support Jobs in VirginiaRemote Full-time Jobs (US)More US Remote Jobs

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