• Serve as a technical advisor and day-to-day point of contact for assigned ServiceNow client stakeholders. • Support projects of varying size to drive technology transformation and ensure solutions meet quality standards and objectives. • Create and maintain architecture artifacts aligned to business/IT strategy and established platform standards. • Contribute to ServiceNow platform architecture and governance (standards, roadmaps, and design patterns) under senior guidance. • Support multi-module ServiceNow implementations across IT workflows and enterprise functions (e.g., ITSM/CMDB-CSDM, HRSD, SPM, and related capabilities). • Assist in designing ServiceNow integrations using APIs and event-driven patterns, and contribute to secure data/service models. • Analyze current-state capabilities, identify improvement opportunities (cost, efficiency, experience), and support target-state and gap assessments. • Support compliance with architectural standards, change control, and data management; stay current on ServiceNow releases and emerging tech.