• Future-State HR Operating Model Co-Design • Facilitate co-design of the AI-enabled HR operating model across the employee lifecycle in partnership with HR functions, leaders, and subject matter experts. • Lead structured design sessions to align on future-state workflows, service delivery models, decision rights, and role implications. • Ensure operating model designs balance operational effectiveness, scalability, and a cohesive, human-centered employee experience. • Translate enterprise strategy into practical workflow blueprints with clear governance and ownership structures. • Integrated Employee Experience Architecture • Design integrated employee journeys that connect processes, platforms, and touchpoints into a seamless lifecycle experience. • Align AI-enabled workflows to reinforce and operationalize the company’s Employee Value Proposition, ensuring consistency across interactions. • Reduce friction, handoff breakdowns, and system silos that create fragmented employee experiences. • Define experience-focused KPIs, including effort score, perceived responsiveness, trust, adoption, and sentiment, alongside operational performance metrics. • Intelligent Workflow Architecture • Partner with HR subject matter experts, HRIS, IT, and shared services teams to co-design end-to-end workflows integrating Workday, ServiceNow, Genesys Cloud, and related technologies. • Define orchestration logic, automation triggers, AI intervention points, and escalation pathways. • Ensure workflow designs are intuitive, transparent, compliant, and scalable across a global workforce. • Align integration decisions with enterprise architecture standards and long-term technology strategy. • AI and Automation Enablement Advisory • Advise HR leaders on where AI augments human expertise, including personalization, insight generation, and decision support, and where automation reduces repetitive, low-value work. • Evaluate use cases through both business impact and employee experience lenses. • Apply structured frameworks to assess value, feasibility, readiness, and risk prior to scaling solutions. • Embed responsible AI principles into workflow design and governance models. • Operational Value Modeling and Decision Support • Develop impact models that quantify operational gains, including cycle time reduction, cost-to-serve improvement, and productivity shifts. • Measure experience improvements aligned with EVP commitments and organizational culture. • Present structured design options with clear trade-offs to enable informed, data-driven decision making. • Ensure workflow redesign delivers measurable business outcomes and sustainable value realization. • Cross-Functional Facilitation and Governance • Act as a strategic design partner across HR Centers of Excellence, shared services, and business-facing teams to ensure alignment and coherence. • Build strong partnerships with IT and HRIS to bridge business intent and technical feasibility. • Establish guiding design principles that reinforce simplicity, integration, compliance, and EVP alignment. • Surface system dependencies, sequencing risks, and organizational impacts early to support responsible implementation planning.