• Conducts face-to-face meetings with clients to review performance and ensure satisfaction (in accordance with cadence and client success standards) • Serves as the clients’ primary point of contact, collaborating with the internal team on issues for resolution, as needed, for timely follow-up communication with clients • Facilitate external and internal meetings as required, including compiling, and taking minutes maintains other Client Success required documentation (Project Action Item Log, etc.) • Reviews data at required frequency as defined by Client Success standards to monitor and escalate all steps in the operational workflow process are completed timely for clients as needed • Prepares and/or reviews reports and ad-hocs for internal and external purposes • Analyzes and monitors Client Success Metrics and presents client specific reports and utilizes the client issue escalation matrix internally as appropriate to resolve all client concerns • Makes recommendations following appropriate channels for process improvement based on data review • When Practice Administration services are utilized, collaborates with business management team (finance, HR, credentialing, and compliance) • Monitors and/or manages client payor contract negotiations and/or renewals, in conjunction with Managed Care Team and/or assigned payor contracting resource, where applicable, in accordance with clients’ billing/management services agreement • Manages and/or monitors clients’ quality program and compliance training, as required by clients’ contract and in conjunction with Subject Matter Experts within the organization. • Assists with new client implementation • Responsible for the oversight, mentorship, and growth of assigned Client Success colleagues, where applicable • Compliance and adherence to applicable healthcare and security regulations and responsible for staff’s compliance and adherence • Performs special projects and other duties as assigned