• Orchestrate and manage deployments and technical integrations for planned or unplanned environment changes such as software application upgrades. • Conduct and oversee OS patching activities for all our payor implementation customers. • Manage or create Salesforce, Service Now, Jira tickets for various scenarios per the Change Management processes. • Advise and assist the customer with adopting the best release management practices. • Ensure the environment is in a last well-known good state and leverage appropriate technical teams to troubleshoot and resolve environmental issues.