• Accountable for enterprise operational performance across SCM and FusionSleep, ensuring SVP and VP leaders are enabled with systems, dashboards, process standardization, staffing models, and cross-functional support required to meet or exceed targets. • Ensures clinical operations scale predictably while maintaining strong service levels (SLA, response times, wait times) and outcomes. • Removes barriers to care and improves care-cycle reliability through standardization, training, and workflow automation. • Leads readiness for payer and channel requirements, including building the operational rigor needed for fully insured payer growth. • Partners with Operations + Technology teams to ensure operational requirements are met for channel launches and integrations (e.g., billing and eligibility integrations). • Drives scalable operations by implementing automation and systems that support growth without proportional cost increases. • Owns operational leverage and margin expansion initiatives including vendor spend reduction, workflow efficiency, and cost per member improvements. • Oversees end-to-end revenue operations performance, including patient billing, payer claims and reimbursement, client/partner invoicing, collections, denial management, and revenue integrity. • Maintains or improves quality of care and patient/member experience while scaling volumes rapidly. • Establishes a measurable operating cadence that supports leader success: clear OKRs, dashboards, risk tracking, and structured operating reviews across clinical operations, SCM, RCM, and DME. • Develops and delivers board-ready reporting on operational performance, readiness milestones, clinical quality, and scaling progress.