• Directs the design, implementation, and execution of the clinical care management and health coaching activities • Designs and implements proven, clinical strategies ensuring quality and cost-effective care across the care continuum • Fosters collaboration with interdepartmental leadership to resolve issues and develop innovative benefits • Leads the development, implementation, and execution of clinical programs and population health initiatives • Establishes, tracks, and analyzes key performance metrics for care management, health coaching, and population health programs • Ensures the effectiveness and efficiency of care management activities, grounded in sound business and clinical principles • Leads, mentors, and develops a diverse team of direct and indirect staff • Oversees departmental budgeting processes and ensures adherence to approved budgets • Drives the implementation of new programs, including program design, contract development, ROI projections, and integration with other departments • Serves as the primary representative of the care management department with internal and external customers