• Responsible for the implementation and effectiveness of products, services and technical or business systems, software, or solutions • Develop project plans to define success for customers • Manage change and resources, and ensure that implementations are completed on time, within budget and meet client expectations • Identify training needs, educate customers in best practices, and participate in onboarding activities • Coordinate and communicate timelines/status to clients, external partners, internal teams, management, and impacted groups • Conduct online meetings/conference calls to orient clients, present new functionality, perform training, and collaborate with clients about concerns. • Develop implementation plans which include timelines and metrics for communication, marketing and training activities.