• Lead the planning, execution, and oversight of sales support programs, including Medicare complaints and Stars enablement initiatives. • Develop and implement strategies to improve sales operational efficiencies, reduce member complaints, and enhance customer satisfaction. • Collaborate with cross-functional teams to align sales support efforts with organizational quality and performance measures. • Analyze data to identify gaps and opportunities, prioritize initiatives, and monitor progress toward goals. • Foster a culture of innovation and continuous improvement within the sales support function. • Prepare executive-level presentations using Microsoft PowerPoint to visualize program strategies, progress, and outcomes. • Communicate complex information clearly and persuasively to enterprise senior executives and key stakeholders. • Ensure compliance with regulatory requirements and internal policies. • Manage and mentor a team of sales support professionals, providing guidance and professional development. • Establish reporting mechanisms and communicate program outcomes to senior leadership. • Represent the sales support function in organizational planning and strategy forums.