Vision Government Solutions

Vision Government Solutions is a leading software & services company providing cutting-edge property tax and appraisal software to Towns, Cities, and Counties across the United States.

Tech Support Representative

Customer SupportCustomer SupportFull TimeRemote

Location

United States

Posted

16 days ago

Salary

Not specified

No structured requirement data.

Job Description

This role involves providing technical support for DataScout's applications, primarily OneMap. Master DataScout’s applications to swiftly resolve client issues Respond to client inquiries, ensuring high-quality technical support with a focus on customer satisfaction and prompt issue resolution Schedule and conduct on-site/virtual presentations and training sessions Review all written materials and websites to better promote the company to customers Document all client interactions and time Lead onboarding projects across products Develop and maintain training materials and guides Test new software solutions and new releases when requested Foster effective communication company-wide Stay informed about emerging technologies Develop a complete understanding and comprehension of all product lines Data entry from support help desk and other associated software in place Promote Vision and DataScout as a leading provider of Government Technology Solutions and public data in growing markets

Job Requirements

  • Bachelor’s Degree preferred or equivalent work experience in a technical field
  • Proven ability to network with peers and associated business groups
  • Strong self-starter with an exceptional work ethic who has a passion for learning and commitment to exceeding goals
  • Excellent customer service skills, including written, verbal, and organizational communication skills
  • Receptive to guidance and willing to learn
  • Ability to learn new software quickly and thoroughly
  • A born instructor eager to learn and share your knowledge
  • Confident and engaging public speaker comfortable with large audiences
  • Able to effectively triage and troubleshoot simultaneous support and training requests
  • Proficient in Microsoft Office and Excel
  • Barrier-breaking attitude – someone who does what it takes to make things happen even when there is resistance

Benefits

  • Life, health, dental, and vision plans
  • 401(k)-matching program
  • Paid time off

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