As a Leave Specialist, you will be the primary contact for employees of companies we service and will manage a leave of absence from start to finish. You will also play a critical role of supporting your peers and Sparrow team members. Manage a portfolio of leave of absences, short-term and long-term leaves, from inception to completion for employees in the US and Canada across multiple companies using established Leave of Absence processes. Maintain ongoing knowledge of State, Federal, and an array of Company leave policies, including FMLA and ADA, short-term and long-term disability plans. Communicate directly with third parties when necessary, preserving the confidentiality of employee medical documentation and files. Interface and collaborate comfortably with a variety of key stakeholders to maintain relationships, including employees, HR, payroll teams, managers, HR Business Partners, through various methods of communication (phone, email). Maintain complete and accurate internal records of leave requests and documentation of best practices. Partner with our internal payroll teams to ensure employees are paid accurately and on time. Partner with our internal claims management team to file and manage claim filings with states and private disability insurance providers. Use a combination of tools to manage, communicate and update all stages of a leave. Work with the Customer Experience department to ensure a consistent level of service, utilizing resources and adapting to process improvements to enhance employee and employer experiences. Actively participate in team meetings providing feedback, solutions and suggestions. Collect and share product feedback that you receive during customer interactions. Evaluate our impact throughout the lifecycle of each leave. Implement process improvements to resolve inefficiencies and address customer pain points. Provide and seek negative and positive specific feedback to your peers, supporting your team's growth and development.