• Building and maintaining relationships with the medical staff of physician offices over the phone and via email • Monitoring prescriptions in process at CenterWell Specialty Pharmacy to ensure a smooth experience for the provider and patient • SSRs will intervene when necessary to prevent cancellations or negative experiences • Resolving inquiries received by physician offices including but not limited to researching patient copay assistance, expediting prescription processing, resolving delayed orders, prior authorizations etc. • Participating in Sales Initiatives to increase Pull Through of prescriptions and utilization of CenterWell Specialty Pharmacy.