AAA - American Automobile Association

Provide exceptional customer service by selling domestic and international travel products, resolving travel issues, and creating detailed itineraries while meeting performance standards and staying informed about travel regulations and destinations.

Lead catastrophe risk strategy for personal lines insurance at CSAA Insurance Group.

The representative will field incoming calls from members needing emergency roadside assistance, such as towing or battery service, ensuring their immediate safety and accurately documenting the distress details. They must relay critical information to internal and external teams to expedite dispatching while maintaining a composed demeanor during high-intensity interactions.

The representative will field incoming emergency roadside assistance calls, including towing, locksmith, and battery services, ensuring member safety and accurately documenting distress details. They must relay critical information to internal and external teams to expedite dispatching while maintaining a composed demeanor during high-intensity interactions.

The primary responsibility involves the investigation and disposition of potentially fraudulent claims across any product line, while also acting as a liaison with external industry entities like law enforcement and regulatory bodies. Duties include developing investigative strategies, conducting thorough field investigations, preparing detailed reports, and providing training to claims staff on fraud identification.

This role involves handling complex property claims reported on Homeowner policies, focusing on loss investigation, coverage and damages evaluation, negotiation, and final claims resolution in compliance with regulations. Key duties include obtaining statements, determining policy obligations, explaining coverages, and managing litigation interactions when necessary.

The representative will field incoming calls from members needing emergency roadside assistance, such as towing, locksmith, or fuel delivery, ensuring their immediate safety and accurately documenting the distress details. They must relay critical information to internal and external teams to expedite dispatching while maintaining a composed demeanor during high-intensity interactions.

The Claims Senior Casualty Adjuster handles moderate to high complexity claims involving material damage, property, and/or liability lines, primarily focusing on liability investigation, coverage evaluation, negotiation, and claims resolution. Duties include conducting investigations, obtaining statements, evaluating claim values, negotiating settlements within authority, and maintaining accurate documentation in company systems.

The role requires sourcing, developing leads, prospecting, and continually networking to build a profitable business. Success involves meeting and exceeding monthly sales goals while providing excellent customer service and maintaining client retention.

The representative will answer inbound calls, assisting members with inquiries related to Company memberships and delivering personalized, proactive solutions. They must engage members using strong communication skills to resolve issues critically without relying on scripts.