Violations Coordinator

Customer SupportCustomer SupportFull TimeRemoteTeam 1,001-5,000H1B SponsorCompany SiteLinkedIn

Location

United States

Posted

14 days ago

Salary

Not specified

No structured requirement data.

Job Description

In this role, you will… Respond to phone calls and emails from vendors, clients, and third parties in a timely consistent manner Support daily interaction with vendors, clients, and third parties while maintaining close relationships to ensure the success of the business Complete client and vendor tasks Review loan histories and open violation task reports Research code violations, servicing neglect issues and fines/assessments Deal with a variety of clients and investor types for properties that are in a pre or post foreclosure, delinquent loan status

Job Requirements

  • High School diploma or equivalent preferred
  • Previous office and computer experience
  • Strong PC and Internet navigation skills
  • Intermediate typing and Microsoft Office proficiency skills
  • Strong verbal and written communication skills
  • Strong analytical, organizational, and multitasking skills
  • Basic knowledge of mortgage terms
  • Previous experience with property management, construction and property insurance a plus
  • Mortgage servicing and default servicing knowledge and/or experience preferred
  • Basic understanding of local laws and ordinances regarding property is ideal
  • Necessary special training includes client guidelines, and business rules, user review guide, classroom training system and side by side training
  • The ability to work in various proprietary databases doing loan level reviews and entering/updating data
  • The ability to communicate at all levels, and with clients/vendors; are well spoken and have polished written communication skills
  • The ability to resolve violations issues
  • The ability to multitask
  • The ability to work as an individual as well as a team member
  • The ability to adapt to constant change with vendors/clients
  • Adequate computer skills required, uploading and saving documents, sending/receiving emails and to learn new computer systems applications quickly

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