We are looking for a responsible Virtual Assistant to handle crisis response and perform a variety of administrative and clerical tasks remotely. The primary duty of the Virtual Assistant will be to support our crisis intervention hotline by managing incoming calls, providing immediate assistance, and directing individuals to appropriate resources. This role requires excellent communication skills, patience, empathy, and the ability to work effectively under pressure. Answer and manage crisis hotline calls, providing immediate support and assistance. Triage and assess the needs of callers to provide appropriate crisis intervention. Connect callers with the relevant resources, including scheduling appointments with clinicians or referring to emergency services. Document all calls and interventions accurately in the EHR system. Organize and schedule follow-up appointments and check-ins as needed. Plan and prepare detailed reports on hotline activities and interventions. Write and distribute emails, correspondence memos, letters, and forms related to crisis management. Develop and maintain a digital filing system for confidential records and reports. Update and maintain hotline policies and procedures, ensuring they are accessible to all staff. Provide administrative support to the crisis intervention team and other departments as needed. Act as the point of contact for internal and external clients regarding crisis intervention services. Liaise with executive and senior administrative assistants to handle requests and queries from senior managers.