Seidor

Somos a SEIDOR uma consultoria de tecnologia que oferece um portfólio abrangente de soluções e serviços em inovação, experiência do cliente, ERP, análise, experiência do funcionário, nuvem, local de trabalho e segurança cibernética. Com uma força de trabalho de mais de 9.000 profissionais altamente qualificados; Presença direta em 45 países da Europa, América Latina, Estados Unidos, Oriente Médio, África e Ásia; Atendendo a mais de 8.500 clientes; Parceira dos principais líderes em tecnologia, incluindo SAP, Microsoft, IBM, Adobe, Salesforce, Google Cloud, AWS e Cisco. A SEIDOR é uma organização inclusiva, que valoriza a diversidade e está sempre em busca de talentos de diferentes origens e habilidades. Oferecemos oportunidades iguais para todos, assegurando suporte para o seu crescimento profissional. Se você tem paixão pelo que faz e deseja um ambiente que respeita suas necessidades, queremos conhecer você! Diversidade é a nossa força! ✨ Se você é uma pessoa com deficiência, queremos que se sinta confortável para se candidatar a qualquer uma de nossas oportunidades. Juntos, construímos um time forte, inovador e preparado para os desafios do futuro. Tem os requisitos? Então essa vaga é para você! Junte-se a nós e ajude-nos a humanizar o mundo através da tecnologia! Vem ser #TimeSeidor 💙 📲 Acompanhe a Seidor nas redes sociais: LinkedIn Website Instagram Facebook YouTube

Junior Front Desk Analyst

Customer SupportCustomer SupportFull TimeRemote

Location

United States + 135 moreAll locations: United States, Brazil, Colombia, Argentina, Chile, Venezuela, Bolivarian Republic Of, Bolivia, Plurinational State Of, Ecuador, French Guiana, Guyana, Paraguay, Peru, Suriname, Uruguay, Mexico, Costa Rica, El Salvador, Guatemala, Honduras, Nicaragua, Panama, Dominican Republic, Puerto Rico, United Kingdom, Canada, Germany, France, India, Japan, Philippines, Georgia, Pakistan, Turkey, Thailand, Singapore, Viet Nam, Taiwan, Province Of China, Israel, United Arab Emirates, Indonesia, Cambodia, Lao People's Democratic Republic, Malaysia, Myanmar, Korea, Republic Of, Armenia, Azerbaijan, Bahrain, Cyprus, Iraq, Jordan, Kuwait, Lebanon, Oman, Qatar, Saudi Arabia, Palestinian Territory, Occupied, Yemen, China, Afghanistan, Bangladesh, Bhutan, Kazakhstan, Kyrgyzstan, Maldives, Mongolia, Nepal, Sri Lanka, Tajikistan, Turkmenistan, Uzbekistan, South Africa, Egypt, Algeria, Angola, Benin, Botswana, Burkina Faso, Burundi, Cameroon, Cape Verde, Central African Republic, Chad, Congo, Côte D'ivoire, Congo, The Democratic Republic Of The, Equatorial Guinea, Eritrea, Ethiopia, Gabon, Gambia, Ghana, Guinea, Guinea-bissau, Kenya, Lesotho, Liberia, Libyan Arab Jamahiriya, Madagascar, Malawi, Mali, Mauritania, Mauritius, Mayotte, Morocco, Mozambique, Namibia, Niger, Nigeria, Réunion, Rwanda, Senegal, Seychelles, Sierra Leone, Somalia, Sudan, Swaziland, Tanzania, United Republic Of, Togo, Tunisia, Uganda, Zambia, Zimbabwe, Australia, Papua New Guinea, Kiribati, Palau, French Polynesia, Tuvalu

Posted

15 days ago

Salary

Not specified

No structured requirement data.

Job Description

Atuação em atividades de AMS. Recepção, triagem (entendimento do tipo e prioridade) e encaminhamento de chamados para os consultores; Acompanhamento do ciclo de vida dos tickets desde o encaminhamento até a apresentação da solução pelos consultores, através de contato e follow up diário com os consultores; Facilitar a comunicação entre consultores e clientes para remover impedimentos como falta de acessos e outros; Facilitar comunicação entre consultores e clientes nos eventos necessários ao atendimento do ticket como: Criação de grupos de trabalho no teams ou agendamento de reuniões; Atualizar o cliente sobre informações básicas do estado do ticket e sua previsão de atendimento; Atuar como facilitador do Gerente de Serviços nas atividades administrativas da squad, como: liberação de horas para os consultores; Ser o primeiro ponto de contato dos clientes quando estes necessitam de apoio para priorizar algum ticket.

Job Requirements

  • Conhecimento teórico do que é o sistema SAP ou práticas de TI como Itil;
  • Formação em andamento ou concluída em Tecnologia.

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