We are Tessitura, a nonprofit tech company dedicated to helping arts and cultural organizations thrive. CRM lies at the heart of our mission and our technology platform. We work with 770+ organizations in ten countries.
Support Specialist
Location
United States
Posted
14 days ago
Salary
Not specified
No structured requirement data.
Job Description
Job Requirements
- Solid knowledge and experience with the Tessitura software and products.
- Demonstration of strong customer service skills, initiative and ability to assume additional responsibilities.
- Excellent discernment and communication skills with an empathetic manner.
- Self-starter with ability to work well independently and in groups efficiently in a virtual environment.
- Desire to focus on customer satisfaction and the customer experience, and a willingness to be its internal advocate of both.
- Proficient analytical, critical thinking, troubleshooting and problem-solving skills.
- Capacity to explain complex concepts and situations to people with varying ranges of technical understanding.
- Ability to multi-task successfully, managing daily support responsibilities alongside customer-driven deadlines.
- Proficiency in diffusing critical situations by calmly communicating with users to acknowledge, understand, manage, and resolve concerns.
- Bonus Technical Skills: TN Express Web, Citrix Xenapp, Active Directory, Dualshield, Confluence, Jira, basic T-SQL, Team Support, DialPad, Amazon Web Services and basic networking.
Benefits
- Comprehensive and robust benefits package designed to support our employees' well-being.
- Various medical, dental, and vision plans.
- Life and AD&D insurance, disability insurance, employee assistance programs.
- 401(k) retirement plan with employer match.
- Generous paid time off, including vacation and sick leave.
- 12 weeks of paid parental leave.
- 7-week sabbatical after seven years of service.
- Recharge week between Christmas and New Year’s.
- Benefits available to our fully remote team, with adjustments made as required by local laws.
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