This role involves supporting all BioMed customers through multiple channels. Database maintenance Direct mail Email Facebook Health History support Modifications/Data Entry Mobile App support Phone Calls Scheduling appointments Text Web support Operational and Administrative Support: Receive customer communications nationwide. Resolve customer issues directly and/or work with team members to escalate and resolve issues quickly to ensure satisfaction. Exercising confidentiality, independent discretion, and judgement. Prepare reports as requested. List generation, scheduling appointments, request donor card, and any other activities required to support our customers. Develop, coordinate and execute on the response to a customer request including direct contact with a donor or sponsor. Provide excellent customer service during any touch point with donors, sponsors, or internal team members. Operational support and administrative duties using one or multiple systems with little supervision. Personal Responsibilities: Accountable for daily and weekly productivity Attendance Quality Assurance Monthly Reviews Maintaining a professional work environment *This is a work from home position. Hours for this position are 11:45 am to 8:15 pm Central Standard Time, Sunday - Thursday or Tuesday - Saturday. Training hours will be 9:00 am to 5:30 pm Central Standard Time, M-F for approximately 3 months. *It is imperative that you are here during ALL necessary training.