Join our dynamic Customer Success team as a Business Analyst , where you'll play a key role in delivering innovative enterprise loyalty solutions for leading global brands! At Loyalty Juggernaut, we’re on a mission to revolutionize customer loyalty through AI-driven SaaS solutions. We are THE JUGGERNAUTS, driving innovation and impact in the loyalty ecosystem with GRAVTY®, our SaaS Product that empowers multinational enterprises to build deeper customer connections. Designed for scalability and personalization, GRAVTY® delivers cutting-edge loyalty solutions that transform customer engagement across diverse industries including Airlines, Airport, Retail, Hospitality, Banking, F&B, Telecom, Insurance and Ecosystem. Our Impact: 400+ million members connected through our platform. Trusted by 100+ global brands/partners, driving loyalty and brand devotion worldwide. Proud to be a Three-Time Champion for Best Technology Innovation in Loyalty!! Explore more about us at www.lji.io. The Opportunity: If you are an enterprising individual with a genuine passion for customer engagement and are excited about a career opportunity to offer unique Loyalty solutions to business' challenging problems, this role could be an excellent fit for you. As a Business Analyst in Customer Success team, you will partner with renowned and diverse multinational companies/brands to help them succeed in providing unique and innovative Loyalty Management solutions to their customers. What will you Do: A Blend of Business Consulting and Product Expertise, your responsibilities will encompass both business consulting and product expertise, enabling you to make a holistic impact on our clients' success. You'll: Conduct in-depth client discovery sessions, analyzing requirements, identifying pain points, and defining key performance indicators (KPIs). Additional qualifications that enhance your profile: Certification in business analysis. Knowledge of open-source technologies and emerging trends in machine learning, AI, big data, blockchain, and cloud infrastructure. Why should you consider us? At LJI, you'll experience: A collaborative and empowering work culture that fosters continuous learning and growth. Opportunities to make a tangible impact on our clients' businesses. A chance to collaborate with a talented team of passionate individuals. The satisfaction of contributing to a rapidly growing company with a global presence and industry recognition. Unleash your passion for Customer Success and help businesses thrive!