Accelerate access to medical technology.

Customer Success Manager – Strategic

Customer Success ManagerCustomer SuccessFull TimeRemoteTeam 11-50H1B SponsorCompany Site LinkedIn

Location

Massachusetts

Posted

29 days ago

Salary

$160K - $210K / year

Bachelor Degree5 yrs expEnglishSQL

Job Description

• Ensure high user-adoption through effective executive sponsorship, change management, and white-glove trainings. • Lead Executive Business Reviews with client executives to communicate value provided by AcuityMD. • Generate contract renewals by ensuring client executives and users are seeing value with AcuityMD. • Identify and illuminate customer success stories and examples of AcuityMD ROI. • Partner with Strategic Program Manager and Account Executives to build growth strategies for your book of business and work with them to secure successful renewals and expansions. • Regularly monitor account health and adoption to find opportunities to help customers acquire maximum value from AcuityMD.

Job Requirements

5-7+ years of experience with deep experience in Customer Success for Enterprise SaaS or in the Medical Technology industry.
You’re able to develop close personal relationships with customers and colleagues through empathy.
You are a patient and active listener.
You’re proactive and self-driven, and bring infectious energy and resiliency.
You are an excellent verbal and written communicator (email & PPT).
You’re highly organized with ability to multi-task and prioritize different assignments.
Analytical background with experience with SQL or other query-based language.

Benefits

Ground floor opportunity: Join a high-growth startup, backed by world-class investors across Enterprise SaaS and Medical Devices (Benchmark, Redpoint Ventures, and Ajax Health).
Learning Budget: Reimbursements for relevant learning and up-skilling opportunities.
Remote work: AcuityMD is committed to supporting full-remote flexibility for employees in the US. We provide a work-from-home stipend for all employees.
Flexible PTO: Generous time off and flexible hours give you the freedom to do your best work.
Paid Health, Dental, and Vision Plans: We offer 100% paid health, dental, and vision plans for all employees and 75% paid for our employees' dependents.
Home Office Stipend: $1,000 to invest in remote office equipment and WiFi reimbursement.
Optional Team Retreats: We meet in-person multiple times per year for co-working and social gatherings.
Parental Leave: 6-12 weeks of fully-paid, flexible parental leave.