• Lead, coach, and develop a team of Technical Program Managers, fostering high performance, accountability, and career growth. • Set clear expectations, goals, and success metrics for TPMs aligned to customer success and business objectives. • Conduct regular 1:1s, performance reviews, and provide ongoing feedback and mentorship. • Own executive-level relationships with key customers, ensuring alignment on objectives, delivery timelines, and success criteria. • Serve as an escalation point for customer issues, risks, or delivery challenges, driving timely resolution. • Partner with Sales, Account Management, and technical teams to support ongoing projects, and long-term customer value. • Provide oversight across multiple hardware integration programs, ensuring consistency in execution, communication, and quality. • Guide TPMs in managing scope, timelines, dependencies, and risks across server, storage, networking, and infrastructure solutions. • Ensure programs are delivered on time, within scope, and aligned to customer expectations. • Drive alignment across engineering, supply chain, warehouse, production, quality, and operations teams. • Collaborate with senior leaders to resolve resourcing constraints, priority conflicts, and systemic delivery issues. • Strengthen partnerships with vendors, OEMs, and service providers as needed to support customer outcomes. • Define and track customer success metrics, delivery of KPIs, and team performance indicators. • Standardize best practices for program management, customer communication, and risk management. • Identify opportunities to improve tools, workflows, and delivery processes to scale the organization effectively.