• Serve as the primary technical relationship owner post-deployment, ensuring ongoing alignment with the customer’s business objectives • Act as the first point of escalation for customer issues, coordinating with cross-functional teams to ensure timely and satisfactory resolution • Build strong executive and operational relationships within customer organizations, positioning GE Vernova as a trusted partner • Develop and maintain deep product knowledge across GE Vernova’s Grid Software portfolio • Collaborate with customers to understand their operational use cases and ensure proper solution adoption, configuration, and utilization • Translate complex technical features into business value and ensure alignment with customer goals and desired outcomes • Monitor customer health, proactively identifying risks to retention and opportunities for expansion • Drive successful customer outcomes by aligning internal resources to deliver value and results across the customer lifecycle • Lead regular check-ins, business reviews, and success planning sessions with customers • Help lead Root Cause Analysis (RCA) efforts following critical issues or escalations, ensuring learnings are captured and applied to standard work to drive continuous improvement • Act as the internal voice of the customer, channeling feedback to Product, Engineering, Support, and other internal stakeholders • Coordinate cross-functional efforts to address customer challenges and enhance the overall experience • Contribute to the development of best practices and scalable customer success strategies