LRN
Our mission is to inspire principled performance in organizations by helping them foster winning, ethical cultures.
Client Success Manager
Customer Success ManagerCustomer SuccessFull TimeRemoteTeam 201-500Since 1994H1B SponsorCompany SiteLinkedIn
Location
Illinois
Posted
31 days ago
Salary
Not specified
Bachelor Degree5 yrs expEnglishSFDC
Job Description
• Manage all commercial aspects of the relationship including contract amendments, pipeline development and forecasting, statements of work, pricing, negotiating with procurement and securing contract signature
• Grow existing accounts by finding new buyers and introducing new and/or enhanced LRN solutions to existing buyers
• Act as the strategic partner between LRN and our most important clients by building relationships with multiple contacts and buying centers.
• Participate in the planning process with clients regarding the deployment and utilization of LRN’s licensed solution set
• Run outbound prospecting campaigns to supplement inbound leads delivered by marketing and opportunities uncovered during Business Reviews
• Proactively analyse client health metrics, and usage of products and content, and recommending optimization and improvements as appropriate
• Execute on-going formal Program / Business Reviews with client stakeholders and sponsors
• Manage, track and report all activities in Salesforce.com to ensure accurate sales forecasting and pipeline development
• Represent the voice of our clients to internal teams including product, content and technology
Job Requirements
- Minimum of 5 years of solid client-facing relationship or account management with experience retaining and expanding a book of existing accounts
- Exceptional relationship development and management abilities and a proven commitment to customer service
- Experience supporting individuals who are using a SaaS business application
- Ability to bring clarity, structure, and discipline to a variety of situations and environments and experience working with complex projects
- Extremely effective written, oral, and presentation communication skills
- Strong Microsoft Office skills and a working knowledge of technology and system interfaces
- Familiarity with Salesforce.com, MEDDPICC
- Knowledge of Ethics and Compliance learning space and/or working with learning platforms and solutions
- A high degree of ethics and integrity and a desire to help organizations do the right thing and to pursue LRN’s mission of inspiring principled performance
- Industry expertise in compliance, ethics risk management, or HR benefits platforms preferred
Benefits
- Flexible PTO plus US public holidays and Sick Time
- Medical, Dental and Vision Benefits
- Excellent 401K with employer match
- Life Insurance, short-term and long-term disability benefits
- Health & Wellness reimbursements
- Health Saving & Flexible spending account
- Employee Assistance Plan
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