PROCEPT BioRobotics
Aquablation therapy - the BPH treatment of choice for all prostates.
Program Launch Success Manager
Customer Success ManagerCustomer SuccessFull TimeRemoteTeam 201-500Since 2014H1B SponsorCompany SiteLinkedIn
Location
United States
Posted
29 days ago
Salary
Not specified
Bachelor Degree8 yrs expEnglishPMP
Job Description
• Lead planning and coordination of 12–15 Aquablation program launches per quarter.
• Project manages launches to meet or exceed KPI targets.
• Lead the cross-functional communication and problem-solving efforts.
• Launch planning and execution alignment with CAP and UTL leadership teams.
• Develop detailed launch workplans and readiness trackers aligned with RSR/ASR priorities.
• Coordinate all field activity through the RSR and ASR to ensure unified customer communication.
• Manage launch readiness across capital delivery, clinical education, reimbursement setup, and scheduling readiness.
• Conduct structured Launch Readiness Reviews and post-launch evaluations.
• Track and report KPI progress with commercial operations and regional teams.
• Identify risks, delays, or resourcing gaps early and escalate cross-functionally.
• Develop and refine launch templates, playbooks, and dashboards to standardize excellence.
Job Requirements
- Bachelor’s degree required; MBA or advanced degree preferred.
- 8+ years in project or program management within healthcare or MedTech.
- Strong organizational and communication skills.
- Experience managing multiple concurrent initiatives.
- PMP or equivalent certification preferred.
- Willingness to travel up to 60%.
Benefits
- full medical coverage
- wellness programs
- on-site gym
- 401(k) plan with employer match
- short-term and long-term disability coverage
- basic life insurance
- wellbeing benefits
- flexible or paid time off
- paid parental leave
- paid holidays
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