PROCEPT BioRobotics

Aquablation therapy - the BPH treatment of choice for all prostates.

Program Launch Success Manager

Customer Success ManagerCustomer SuccessFull TimeRemoteTeam 201-500Since 2014H1B SponsorCompany SiteLinkedIn

Location

United States

Posted

29 days ago

Salary

Not specified

Bachelor Degree8 yrs expEnglishPMP

Job Description

• Lead planning and coordination of 12–15 Aquablation program launches per quarter. • Project manages launches to meet or exceed KPI targets. • Lead the cross-functional communication and problem-solving efforts. • Launch planning and execution alignment with CAP and UTL leadership teams. • Develop detailed launch workplans and readiness trackers aligned with RSR/ASR priorities. • Coordinate all field activity through the RSR and ASR to ensure unified customer communication. • Manage launch readiness across capital delivery, clinical education, reimbursement setup, and scheduling readiness. • Conduct structured Launch Readiness Reviews and post-launch evaluations. • Track and report KPI progress with commercial operations and regional teams. • Identify risks, delays, or resourcing gaps early and escalate cross-functionally. • Develop and refine launch templates, playbooks, and dashboards to standardize excellence.

Job Requirements

  • Bachelor’s degree required; MBA or advanced degree preferred.
  • 8+ years in project or program management within healthcare or MedTech.
  • Strong organizational and communication skills.
  • Experience managing multiple concurrent initiatives.
  • PMP or equivalent certification preferred.
  • Willingness to travel up to 60%.

Benefits

  • full medical coverage
  • wellness programs
  • on-site gym
  • 401(k) plan with employer match
  • short-term and long-term disability coverage
  • basic life insurance
  • wellbeing benefits
  • flexible or paid time off
  • paid parental leave
  • paid holidays

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