Motive

Motive is a better dealership website

Customer Success Manager

Customer Success ManagerCustomer SuccessFull TimeRemoteTeam 11-50Since 2020H1B SponsorCompany SiteLinkedIn

Location

United States

Posted

32 days ago

Salary

Not specified

2 yrs expEnglish

Job Description

• Be the consistent point of contact for the client; responsible for ongoing communications, not just scheduled meetings but proactively managing expectations, priorities, and follow ups. • Build trusted partnerships by understanding client goals, priorities, and business structure. • Develop a strong understanding of each client’s business, including geographic footprint, corporate teams, and dealership operations. • Monitor the performance of client sites across key automotive and digital KPIs. • Deliver clear, actionable performance insights through regular client meetings. • Align Motive’s solutions to client business objectives and performance goals. • Drive expansion opportunities for Motive products and additional sites within dealership groups. • Support client onboarding and ongoing adoption of Motive’s tools and workflows. • Lead application training sessions with client teams and key stakeholders. • Work closely with the Motive Product team to share client feedback and performance insights.

Job Requirements

  • 2+ years of experience in customer success, account management, or consulting within the automotive industry.
  • Superior written and verbal communication.
  • Comfortable working with performance data, analytics, and reporting.
  • A consultative communicator who builds trust with client stakeholders.
  • Highly organized with the ability to manage multiple accounts and priorities.
  • Collaborative and comfortable working cross-functionally.

Benefits

  • Motive contributes 100% of the cost of employees' and 50% of dependents’ health, dental, and vision insurance premiums.
  • Meaningful stock option compensation

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