• Serve as the primary technical relationship owner post-deployment, ensuring ongoing alignment with the customer’s business objectives. • Act as the first point of escalation for customer issues, coordinating with cross-functional teams to ensure timely and satisfactory resolution. • Build strong executive and operational relationships within customer organizations, positioning GE Vernova as a trusted partner. • Develop and maintain deep product knowledge across GE Vernova’s Grid Software portfolio. • Collaborate with customers to understand their operational use cases and ensure proper solution adoption, configuration, and utilization. • Monitor customer health, proactively identifying risks to retention and opportunities for expansion. • Lead regular check-ins, business reviews, and success planning sessions with customers.