• Configure and implement Medallia’s customer experience platform based on client requirements. • Implement and maintain Adobe Analytics tracking across digital platforms; define tagging plans and data layer requirements • Configure and support CJA reporting structures and enable cross-journey analysis (as applicable) • Deploy/operate Medallia DXA instrumentation and integrate findings into the measurement approach • Perform QA and debugging to ensure data accuracy, consistency, and reliability (pre/post release validation) • Build dashboards and standardized reporting outputs; partner with stakeholders to refine KPIs and definitions • Create documentation and deliver knowledge transfer sessions for client teams (runbooks, standards, governance) • Collaborate with privacy/security stakeholders to support compliant data capture and retention