Voltus
Better Energy, More Cash.
IT System Administrator Intern
Location
United States
Posted
30 days ago
Salary
$25 - $30 / hour
Bachelor DegreeEnglishCloudITSMLinuxMac OS
Job Description
• Provide first and second-level technical support for Google Workspace, Microsoft 365, Slack, JumpCloud, and other enterprise applications to remote employees across multiple time zones.
• Manage incident tickets through Zendesk ticketing system (Support module), ensuring proper documentation, prioritization, and timely resolution according to ITIL incident management best practices.
• Process service requests including user provisioning, access management, and application configuration changes following established service request management workflows.
• Support employee onboarding and offboarding processes, including account creation/deactivation, device assignment, and access reviews.
• Assist with IT asset management activities using AssetSonar, including device tracking, lifecycle management, and inventory accuracy.
Job Requirements
- Bachelor's degree in Information Technology, Computer Science, Information Systems, or related technical field OR currently pursuing a Master's degree with relevant technical background.
- Working knowledge of major operating systems (Windows, macOS, Linux) and troubleshooting methodologies.
- Familiarity with cloud-based productivity suites (Google Workspace and/or Microsoft 365) for business environments.
- Understanding of basic IT service management concepts, including ticketing systems (Zendesk or similar), incident tracking, and user support workflows.
- Strong written and verbal communication skills - you'll be documenting solutions, writing knowledge base articles, and communicating with users at all technical levels.
- Ability to work independently in a remote environment with minimal supervision while knowing when to escalate issues appropriately.
- Proficiency with common office applications and collaborative tools (Google Workspace, Microsoft Office, Slack, video conferencing).
Benefits
- Remote Environment: Work remotely from your home location with flexible hours supporting our follow-the-sun operations.
- Hands-on Enterprise IT Experience: Gain practical experience with enterprise-level IT operations, service desk management, and compliance standards in the highly regulated energy sector.
- ITIL and Governance Exposure: Learn industry-standard IT service management practices (ITIL 4) and participate in real-world data governance initiatives.
- Direct Mentorship: Work directly with the Senior IT Manager and collaborate with experienced Systems Administrators on high-impact projects.
- Multi-Platform Technology Stack: Develop expertise across Google Workspace, Microsoft 365, JumpCloud, Slack, AssetSonar, and other enterprise platforms.
- Compliance and Security: Gain exposure to SOC 2 Type 2 audits, ISO 27001 controls, and data retention governance in a security-conscious organization.
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