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The premier community for B2B go-to-market leaders

Customer Success Manager – Corporate Memberships

Customer Success ManagerCustomer SuccessFull TimeRemoteSeniorTeam 11-50Since 2016H1B SponsorCompany SiteLinkedIn

Location

United States

Posted

16 days ago

Salary

$90K - $110K / year

Seniority

Senior

Bachelor Degree3 yrs expEnglish

Job Description

• Manage a portfolio of corporate accounts from onboarding through renewal. • Partner closely with Account Executives to create a seamless pre- to post- sale handoff experience for new customers. • Identify new up-sell and cross-sell opportunities to support account growth. • Serve as primary point of contact for corporate customer questions and ensure timely resolution to issues in partnership with the Member Support team. • Provide feedback to continue improving CS Automation and processes

Job Requirements

  • 3+ years of Customer Success, Account Management, Professional Services, Higher Education, or B2B SaaS experience
  • Well-organized and excellent time management abilities
  • Proven ability to collaborate and build strong relationships with customers, especially at the Executive level
  • Exceptional oral and written communication skills and attention to detail
  • Experience analyzing data, trends, and client information to identify product or service growth opportunities
  • Proficient in Salesforce & Google Products (Sheets, Docs, Calendar)
  • Desire to work in a fast-paced, start-up environment and contribute to building out processes for scale
  • Bachelor’s Degree

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