About Simply Succeed Simply Succeed is the company behind Achieve, an all-in-one platform that helps independent college advisors streamline their businesses by automating prospecting, onboarding, billing, workflows, and application management. Our customers save hundreds of hours a year and increase revenue without sacrificing student outcomes. We are a mission-driven, fast-growing SaaS company serving education professionals who care deeply about their clients. Customer Success is not a support function here; it is a core growth engine. The Role We are hiring a full-time Customer Success Manager (CSM) to own post-sale customer experience from onboarding through renewal. This role is ideal for someone who thrives in relationship-driven environments, is highly organized, and knows how to guide customers toward long-term success with a software product. You will work directly with IECs and advising teams, ensuring they are confident, engaged, and getting measurable value from Achieve. Key Responsibilities Own the end-to-end customer lifecycle: onboarding, adoption, engagement, renewal Lead onboarding calls and implementation support for new customers Coordinate data migration and account setup for new customers Proactively identify at-risk accounts and intervene early Serve as the primary point of contact for assigned accounts Translate customer feedback into actionable insights for product and leadership Create and refine onboarding resources, SOPs, and best practices Partner with sales and leadership on retention and expansion opportunities Maintain clear, timely documentation of customer interactions and outcomes Who You Are Competitive salary ranging from $62,000 - $68,000 a year Generous paid time off and professional development opportunities Remote-first, flexible work environment Direct access to leadership and room for growth Opportunity to shape Customer Success at a growing EdTech company Work that directly supports educators and students