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Teleperformance

Each Interaction Matters

Healthcare Customer Service Representative, RN, CNA, CMA

Customer SupportCustomer SupportFull TimeRemoteJuniorTeam 10,001+Since 1978H1B No SponsorCompany SiteLinkedIn

Location

Alabama + 39 moreAll locations: Alabama, Arizona, Connecticut, Florida, Idaho, Illinois, Iowa, Kansas, Kentucky, Louisiana, Maine, Montana, Nebraska, Nevada, New Hampshire, New Jersey, New Mexico, New York, North Carolina, North Dakota, Ohio, Oklahoma, Maryland, Massachusetts, Michigan, Minnesota, Mississippi, Missouri, Pennsylvania, Rhode Island, South Carolina, South Dakota, Tennessee, Texas, Utah, Vermont, Virginia, West Virginia, Wisconsin, Wyoming

Posted

56 days ago

Salary

Not specified

Seniority

Junior

High School0.5 yrs expEnglish

Job Description

• Healthcare Customer Service Representatives field customer inquiries by finding innovative ways to respond to varying questions, issues, and concerns • Connect with customers via phone/email/chat/and or social media to resolve their questions or concerns • Calmly attempt to resolve and de-escalate any issues • Escalate interactions when necessary and appropriate • Respond to requests for assistance and/or possible processing payments • Track all call related information for auditing and reporting purposes • Provide feedback on call issues • Upsell if required

Job Requirements

  • High School Diploma or equivalent (CNA/CMA)
  • College degree (RN)
  • Minimum of 6 months of healthcare/customer service experience
  • Must be 18 years of age or older
  • Ability to type at least 25 words per minute
  • Comfortable with desktop computer systems and have general knowledge of Windows-based systems
  • Must hold an Active License for the RN role
  • Must have proof of school/experience for CNA/CMA role, Active license is preferred
  • Must be comfortable working in a call center environment as this is not patient facing.

Benefits

  • Paid Training
  • Competitive Wages
  • Full Benefits (Medical, Dental, Vision, 401k and more)
  • Paid Time Off
  • Employee wellness and engagement programs

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