• Manage inbound and outbound calls in a timely manner averaging 50-60 calls per day • Follow approved standard operating procedures (SOP’s) to update and provide necessary information to resolve denied claims • Continuous evaluation of current policies and SOP’s and give recommendations for process improvements • Handle sensitive information in a confidential manner • Reading and understanding of explanation of benefits or correspondence • Accurately document all accounts ensuring guidelines and regulations are followed • Communicate via telephone with a physician, insurance company and patients • Utilize tools to verify eligibility, claim status and/or to obtain better billing information